Shipping policy

DAWSON CHRISTA MARIE
Thank you for shopping with DAWSON CHRISTA MARIE. We specialize in a diverse selection of lifestyle luggage, travel bags, everyday handbags and practical bag accessories. We prioritize meticulous order handling, thorough product quality inspections and durable protective packaging to ensure every luggage item is delivered accurately, in pristine functional and cosmetic condition, and within a reasonable shipping period for all global customers.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our operational team verifies every order detail and inspects each luggage product for fabric quality, stitching integrity, hardware functionality and overall appearance before packaging. This rigorous pre-shipment check ensures only qualified, defect-free items are dispatched to customers.
During peak promotional seasons, holiday shopping periods and high-traffic sales events, increased order volumes may lead to extended processing timelines. We will send official email notifications to all customers promptly if substantial order delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for your purchase are dynamically calculated based on package dimensions, total weight and final delivery location, and clearly displayed on the checkout page prior to payment completion for full pricing transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate estimates and do not constitute guaranteed delivery dates. Actual delivery schedules may be affected by third-party carrier logistical delays, extended customs clearance procedures, inclement weather conditions, regional transportation limitations and national public holidays beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your luggage order is fully inspected, securely packaged and officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking numbers and verified carrier information.
Tracking details typically become available within 24-48 hours after shipment. This short waiting period stems from standard logistics system data synchronization, and real-time transit status updates will be fully accessible once the synchronization process is finalized.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying and confirming the accuracy, completeness and deliverability of their shipping address, postal code and recipient contact information during the checkout process.
DAWSON CHRISTA MARIE shall not be held liable for misdelivered, undeliverable or returned parcels resulting from incorrect, incomplete or invalid address details provided by the customer. Any package returned to our warehouse due to address errors will require additional reshipping fees, which are the customer’s sole responsibility.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transit, please submit a support request with your valid order number to our customer service team within 7 days of the expected delivery date. We will initiate an official carrier investigation to resolve the loss matter efficiently.
Damaged Items:
If your luggage or bag products arrive with structural damage, surface scratches, broken hardware accessories or compromised packaging upon delivery, please contact our support team within 48 hours of receipt. Customers must provide clear, unedited photos of both the damaged merchandise and original outer packaging for official verification. Our team will conduct a thorough review and deliver a prompt, reasonable resolution.

6. Luggage Care and Usage Notice

All luggage and bag products are engineered for daily use, travel storage and outdoor applications. Users must follow the printed care instructions attached to each product for routine cleaning, maintenance and storage to preserve product quality and service life.
DAWSON CHRISTA MARIE assumes no responsibility for product deformation, wear, structural damage or functional failure caused by improper maintenance, overloading, rough handling, unauthorized modification or incorrect personal use of luggage items.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs taxes and additional clearance fees enforced by local authorities of the destination country. These variable charges are borne exclusively by the customer and are not included in the base product price or standard shipping fees.

8. Contact Information

If you have any questions, concerns or inquiries regarding this Shipping Policy, order processing status, logistics tracking or after-sales support, please feel free to contact us:
Company Name: DAWSON CHRISTA MARIE
Phone number: +1 407-452-1357
Email: support@velvauraes.shop
Physical address: 166 Edwards St SE, Milledgeville, GA 31061, United States